I am customer of ICICI for 5 to 6 years. Recently ICICI has stopped sending monthly statements to the residence address. but when we called customer care we were told the door locked and hence the option of sending the statements is canceled. After continuous follow up I was updated that ICICI switched the statement option to quarterly from monthly option. This change is not intimated properly by ICICI. Earlier the monthly transaction served as a valid document when ever the current bank transactions are required by any firm. Now I need to wait for three months. Or when I ask for specific month they are directing us to pay at ICICI branch Rs 100/- 12.36% tax for every page of transaction. This charge is too much for a basic requirement. Any nationalized bank gives a passbook and as and when a transaction occurs the transaction is printed by the bank in the pass book and this acts as a valid proof of current bank statement.
If ICICI changes from Monthly to Quarterly for thier paper savings concept it very badly affects customers. At least ICICI should provide this document free, when the customer requests for a particular month as a valid document of current bank statement. Please join me in fighting for our basic rights.
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