Recently I had terrible experience in getting home loan from ICICI bank. I was working with Mumbai branch. I can provide you loan number and other details if that helps in improving the service. There is no systematic process exist in ICICI Home Finance to give at least average experience to customer. Our all papers for property and eligibility was good but their attitude is, like government office. Staff will responds like …
It will just take 10 days to get the loan. *(This mean it takes 10 weeks to process the loan). Property valuation person will contact you ASAP. *(Make sure you remind them so they work on your schedule)
Come tomorrow morning and we will have section letter ready for you. *(This mean, call tomorrow morning to find the status and we will give you next schedule based on progress).
You will get disbursement cheque just in 5 days after section letter *(This mean, it will take 2 weeks to process for disbursement). You have now submitted all papers and signed everything for approval *(This mean, Wait for next surprise and most likely it is your fault that you consider less than 2 and ½ month for loan section/disbursement).
You will meet lot of DSA and Staff who thinks that they might able to handle it with x (*alternate) paper but no, they will give you surprise right time when you submit application and waiting for it to approve.
Loan agreement is so rigid that you and your next society both needs to sign on their NOC papers. Read terms before you sign. I had big challenge in getting signature from society.
There is no process exist from customer point to understand the whole journey.
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