Sub: Conplaint for FLYKING courier
On 6th Aug11 I sent one cover containing Rakhi to Panchkula (Chandigard) through FLYKING courier Andheri (w). Who picked the cover from my residents.
I was surprised to note that the cover was not delivered at the destination till 16th Aug11 (its 10days). I imminently called FLYKING courier (65077983) to enquiry but the gentleman told me we do not have office in Panchkula (Chandigard) so we will return your parcel in 2 days. I argued if they do not have office there they could have not taken it or returned me on time so I could have sent it as its for Rakhi festival but was very shocked to his reply that it was my fault that I had not confirmed Panchkula (Chandigard) whether they have received it or not. Getting annoyed from this Irresponsible reply I tried contacting his manager on duty but he did not come on line his secretary took my grievance n tale no’s that he will revert but nothing happened, next few days17th/18th & 19th Aug11 I tried contacting Manager again but getting same reply “he is not there or he is busy will call me” but till today I have not received any call.
As Rakhi is a festival of brother n sister & if brother do not receive Rakhi from sister what will be the state of mind for brother??.
The Rakhi was sent 7 days in advance and paid double from there regular changes of Rs30/- I paid Rs 60/- with assurance that it will be delived in 24hrs, but this gave us a mental tension & ignorance from the FLYKING courier.
This is clearly a negligence & torched of courier services to there customers. I recommend strongly that they should be punished severely for their conduct & failed to perform there duty i am ready to file case in consuner court
Mohinder Paul Singh
Cell: 9833062555
304 Melbourn, Shastri nager,
Lokhandwala, Andheri (west)
Mumbai 400053
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