My Name is P VIJAY KUMAR from Hyderabad. This is the complaint against Fullerton India Credit Company Ltd., I have taken a loan in the Year 2008 (Aug) from Fullerton (Branch Mettuguda, Hyderabad). Loan Account Number is 010925000017380 for Rs.25000. EMI agreed was for 1726 for 21 months. I have paid the EMI's on time till March. Again in the month of May i have visited directly to the Malakpet Branch to foreclose my loan account. Branch manager along with B.Gautham (Fullerton Employee id 132283) has asked me to pay a lump-sum of Cash 8000 for Full and Final Settlement (Foreclosure amount) and i have paid and took the receipt 3010312.
When i asked for NOC on the same day manager of Malakpet branch and Mr. B. Gautham has said i will be receiving it in next 15 days. After that i have been to Bangalore and after fully trusting the Fullerton i even forgot to bother about the NOC for Rs.25000 (Twenty five thousand only).
Since 2010 May no one contacted me and even for time being i forgot the details of the loan. Having said, i am getting the harassment calls from telecallers asking me to pay an 10000 rupees for closure of the account. I was really surprised and shock to see the treatment from Fullerton India.
When i checked with the Customer care they advised me to go to the Tirumalagiri branch. On May 22 i even visited the branch and they asked me to pay the remaining amount, i told them clearly that i have closed the account and showed the receipt. Mr. B Gautam (Employee of Fullerton) has clearly mentioned on the 8000 rupees receipt back of it that this is for Foreclosure amount and he also given his mobile number on it. Tirumalagiri branch officials even called him and Mr Gautham has once again confirmed that he only has took for foreclosure and in front of the manager.
After checking the same with Mr Gautham again Tirumalagiri branch manager officials has asked me to check with Customer care on this.
This clearly shows they have cheated against me and took excess money from me and they are also harassing me and disturbing with the calls.
When I intimated all these to their Head Office through email those people don’t even bothered to give response.
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