We have made booking of a parcel from Delhi to Junagadh through Gati, after finalising regarding charges @ approx Rs.5300.00 we agreed and confirmed. Vide BookingRef. No. 10366769. Now cargo has arrived and they are claiming ROV (Which is something related to Value & Insurance) they have added some thing around Rs.9800.00 towards such charges we which neither we have agreed nor we have been informed. We have made compalint to their Head office and Mumbai - West office, but no reply till date. it is almost 5 days or more but no reply.
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