Respected sir/madam,
My name is ABDUL RAHMAN KHAN, and my credit card number
377041561329003.
I got a call from icici bank regading the payment of
credit card nad personal loan emi which i have stopped, The reason is;
i have dues from the bank which is i had made a purchase in 3rd may
at SURESH JEWELLERS, Bangalore.
I swiped the card two times for a amount of ten
thousand and ten thousand and a total of twenty thousand and at that
time of my swipe the card declined my payment to the SURESH JEWELLERS,
Bangalore.
In next month statement i got a statement where it
stated that i have to pay 20, 000 (twenty thousand rupees), Which i was
declined when the purchase was made and when i have not purchased I
was perplexed why i had to pay, I gave a call to the Call Center and
i informed them that i was declined at the purchase and i did not
purchase on that day and again i went to the SURESH JEWELLERS,
and he showed SURESH JEWELLERS statement that stated no sales was
done on 3rd may.and there was no payment of the swipe of the
credit card number
377041561329003. and the transaction was decline so no puchases was
done from the card.
SURESH JEWELLERS have two account
1) ICICI BANK
O.T.C Road Branch, BANGALORE
A/c No 035905000336
2) HDFC BANK
CAUVERY BHAVAN Branch
AVENUE ROAD, BANGALORE.
Ac NO 5092560005695.
I checked both his accounts personally and there was
no transaction becuase i was declined when i swiped it. and the
accounts showed that there was no transaction from my card it was
confirmed that it was delined,
I also informed many times they said the card will refund the amount
to the card and two months went past and everytime they used to say
they will refund the amount after two months they did not refund the
amount then again i called up and they gave me a Fax number
02266673928.
I sent two fax that is on 25/6and another one on 30/7.
I sent a courier to MANAGER ICICI BANK, Credit Card
Division, MUMBAI
After all this, I again i called up to the call center
and asked them that i have sent fax and courier to the mumbai credit
card division and they gave me a reply that my amount will be
refunded in 60days.
Again i was not given refund but they used to charge me
interest and overdue charge then after that i stopped paying becuase
when i haven't made the purchase why should i be paying and another
thing the bank withdrew the amount from my savings accnt bank account
number 029901504779 through auto debit.
Again i called up and they said payment was due so it
was auto debit, then again they said it is formalty it will be
withdrawn.
Then again they said me to pay which was 40000 (forty
thousand plus) inclusive of interest overdues charges service tax cess
charge.
Then i paid three to four times i paid back the amount
and again i was using the card and was waiting for the refund but all
in vain till datei have not received even a single rupee of my refund
which i was entitled to and I have stopped
my credit card payment and emi of 3016/- rupees personal loan.
Till date i have waited for the refund of my money and
i have not got it till now so i have stapped all the furthere
payments to the bank and now i got call from the bank, so they called
to BOMMANHALLI BRANCH and i went to Branch on 26/11 after i
showed them the document proof they said that i have to write a letter
about this matter to icici thats why i informed u about this..
I am troubled by you for no reason, Please rectify this
problem as early as possible... i have no reason to be troublled
like this from your side...
IF a necessary action is not taken and the harresment
goeson I will have to take up the leagal route through consumer court
to sort this matter out.
I REPEAT UNTIL THE MATTER IS SETTELED I WON"T FURTHER
PAY THE EMI DUES, I HAVE TO GET TWO YEARS INTEREST and
40, 000/-PAYMENT WHICH IHAVE PAID FOR THE CREDIT CARD WHICH IHAVE NOT
USED FOR SHOULD BE REFUNDED, Please settele the matter at the
earliest.
I Hope that ur goodself will help me in an appropriate way and sort it out.
Please do the needful and oblige.
Thanking you,
Yours faithfully
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