GUJARAT GAS COMPANY. / COOKING GAS
CHARGES RECOVERED FOR DAMAGE METER

MY MOTHER S.T PATL IS DOMESTIC COOKING GAS CONSUMER OF GUJARAT GAS CO LTD. ADAJAN SURAT 395009.

HER CUSTOMER NO IS 11089208. I COMPLAINED ABOUT METER FAILOURE TO THE CO. ON 22 MARCH THEY REPLACE THE METER AND CHARGED ME RS.1555.00 VIDE THEIR INVOICE NO 11151000245810 DT 29.03.2010.I PAID THE SAME ON 07.04.2010 RS.1900.00 INCLUDING MONTHLY BILL OF RS.345.50. I WRITE TO THE CO THROUGH THEIR WEB SITE ABOUT THE OWNERSHIP OF THE METER AND WHY SHOULD I BEAR THE COST IF IT BELONGS TO THE CO. IF IT BELONGS TO THE CUSTOMER THAN THEY SHOULD GIVE OPTIONS TO THE CUSTOMER OR PROVIDE WITH THE COPY OF THE BILL AND GUARANTEE CARD . THE CO DID NOT RESPOND TO MY COMPLAINT ON THEIR WEB SITE.MY COMPLAINT IS REFUND OF RS.1555.00 . 2. WHY CO DID NOT RESPOND TO MY COMPLAINT ON THEIR WEB SITE.

HER AGE IS 85YEARS AND THE CO SHOULD NOT EXPECT ME TO VISIT THE CO WHEN NET FACILITY IS EASY WAY TO COMUNICATE.

FOR SAVITABEN PATEL

BANKIM PATEL.