Address: HDFC Bank SRINAGAR - HARI SINGH HIGH STREET
KHASRA NO.936, AL-REHMAN SHOPPING COMPLEX, HARI SINGH HIGH STREET, SRINAGAR SRINAGAR JAMMU AND KASHMIR 190001.
Branch Manager: showket Nakvi
Account no: 7241060000109
I am a customer of HDFC Bank Holding an NRI Account... in dec i lost my ATM Debit Card and a fraud Transaction was done on my card as i did the police report for lost of my card and same time i went to bank and informed them about lost of my card, but on same day when i saw my transaction details i found that there is a fraud transaction and i asked the bank that how this happen as i have not given my pin to any one and they said that debit card can be used with out pin (which i was not informed about that) and this transaction was done with out pin, then i ask them where this transaction has happen and what i need to do, then they gave me the address of the shop where transaction has been done where i found that signature does not match with my signature on the transaction slip and i show that to bank and they said that i just need to fill up a dispute form and i will get the money back. As i need to leave the country coz of my job overseas i ask HDFC Staff do You need any other document as i have already submitted the dispute form and they said "NO". then i contact the HDFC Help service as well as they ask me to Fax the dispute form again... after a month they ask me to get the FIR of the missing report as i was not in my home town i cannot give them FIR... But still i Went Back this year and ask the SHO of the police station that bank is asking for a FIR of the missing report and he said that there is no FIR of the missing report and told me to ask the bank manager to talk to me even though he gave me his no which i gave to the HDFC staff but they did not care at all...
Thank You..
0 comments