I am an A/c holder of the above bank and was issued a Gold Debit Card by them in which they offered a cash back of Rs1/- for every Rs.100/- spent. On accumalation of 250 reward points they were supposed to credit my A/c a sum of Rs.250.
Recently on verifying my A/c statements I found that the points accumulated were exceeding 250 points and still no credit was made to my A/c. I wrote to them and they replied and washed their hands off saying that the points accumulated are in 2 different cards hence the cash back cannot be given.
The facts are as follows:- Due to difficulties in operating my A/c I requested them to transfer my A/c to a branch nearest to my place of residence for which they obliged and promptly issued me a new card. At no point of time they imformed me that I will loose the points. I dont understand the logic applied by them when they say 2 cards. All my details and status with the bank remain the same like Cust ID, Preffered status etc and only my A/c No.and Branch has changed. Even in their credit cards they transfer the points accumulated to the new card issued but only in this case they are saying it cannot be transferred.
Since I am not getting a proper resolution to my grevience I am writing to you. Pl look into and oblige.
Pl inform me if you require any more details.
P.A.Sebastian
A/c. No. New-10501930001079 Old-00771000010805
Card No. New-5318310305512112 Old-5318310303375652
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