Hi,
I received a call from a credit card executive (forgot her name) and she started saying "You are the esteemed customer of Citi Bank and HDFC credit cards and hence they are issuing a Polo Watch, Holidy Vouchers and a Club Card which is a discount card". I double checked with her asking do I need to pay anything from my pocket. She didn't tell anything about one time charges of 5509 Rs and later she transferred the call to her senior executive and he connected me to IVRS and I entered the credit card details and CVV number and I got the transaction ID too. After the completion of the transaction the person started summarizing the offers I will be getting, now he told me that I have to pay a one time payment charge of 5509 Rs.
I started arguing with him, as this was not informed to me initially. But that person told me that the transaction already happened. I asked him to cancel the transaction immediately and also I will raise a police complaint. He told he will be calling me back immediately.
I would request you that, this transaction has been done un-ethically and illegally, without explaining the details. Please lodge a complaint and refund me the amount.
My Details Below:
Name: Renuka Prasad
Mobile No: 97400 34700
Email: [email protected]
Location: Bangalore
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