Hi,
I was having HDFC Credit Card # 4346 7710 0470 2875.
I asked the Customer Care person to cancel the card in Oct. And they told me that it will be canceled once I cut the card and drop it in any of their ATM Drop Box. I did that and after that there was no communication from them. No letters, no Statements nothing.
Recently I applied for Travel card and it got rejected stating that my name is there in the defaulter list in CIBIL. I enquired CIBIL and came to know that some 1, 200 INR is outstanding in my HDFC Credit Card.
I called the Customer Care Center and they told me they are no able to see the details in their system and I need to visit any HDFC Branch and they will give me the details. I went to the branch and they told me that I need to visit the Richmond Road, Bangalore, Credit Card Department.
I went their and told the security. He called some person, Miss Neetu Sharma and she talked to me on the extension. She told me that have you got any confirmation from our side that the card is cancelled. You raised a request and it was not cancelled. Then I asked her then why I am not receiving any statements. To which she said since the card is in block status thats why statement is not generated. I asked her that after some particular time only the card will be blocked for that time even I didn't get any statement.
Then I asked her to tell me how to go ahead and cancel my card now. To which she said there are two ways, either do a settlement in which your name will not be removed from CIBIL or pay INR 10, 721. I asked her why INR 10, 721 to which she said its company policy. Pay this and we will issue NOC to you and your name will be removed from CIBIL.
Guys,
In case if you have HDFC Credit Card then please cancel it now and ask them to send you in written that the card is canceled. And in case if you are planing to take HDFC Credit Card then please think about it.
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