This is with regards to Royal Privilege Club fee debit in to my captioned card.
In this regard I would like to inform you that one of ABN's executive called me and told me the features of this offer as per below:
You will be getting two watches absolutely free (without any handling charges) with offer detail.
After that he told me about offer in detail.
Than he told me that you are going to receive all offer detail in written, first you need to read and when you feel its ok than call again customer care and confirm your booking for this offer and than finally Bank will charge INR 4500/- against this offer.
I told ok but also told 3-4 times that this offer is not acceptable to me till I don’t receive watches and offer detail in written, he told ok, you will received shortly.
After all these conversation, on 10th of July ABN bank charged INR 4500 Service Tax, without any confirmation from my side, after 10-15 days I received a letter in which ABN bank informed me that we have charged you INR 4500 Service Tax against above offer without my confirmation (even it was not acceptable to me at all).
When I received letter from bank, I called to customer care and made complain about this and requested to reverse immediately, somehow I made complain and confirmed by executive to get it reversed within 5/10 working days.
After some time, when I asked to ABN's customer care about reversal, again they told me it will reversed soon, I called 4 to 5 times in last 2 months for confirmation about reversal of above charges but it not happened till today.
Due to this debit amount, my current month amount payable is become huge, which was not payable by me at all, accordingly I have paid INR 2468/- against my monthly EMI, rest amount is against above unwanted offer fee.
Today I receive statement for this month in which you have charges late fee INR 650/- Finance Charges Retail INR 182.24 & Finance Charges Cash INR 0.04
The reversal of principle amount INR 4500/- Service tax has not yet made after 2 months of my request.
now, due to overdue of my account their collection department calling me again and against and making harrasment to me.
please do advise me in this matter
Regards
Vishwjeet Maroti
9871441196
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