Hi,
I would like to bring in your kind notice the way HDFC bank Credit card customers are
being handled by your Collection dept. The incident happened with me was unacceptable.
I am recieving continous calls from collection team on my mobile and my landline
about my payment. I did not recieved my last two month statements but still making payment
of my MAD earlier, but due to some financial crisis not able to make my payment from last two months.
When I informed the agent about this, she started arguing with me and also given threatning calls to
my family as well. The agent (Anjali Mehra) so ruthless that she did not listen to what customers
are saying. They just know what they have to say or what they are asked to say. I had to disconnect
the call as the conversation was not going anywhere. She called me back and harrased me a lot and
the language used by her was not at all acceptable. Also like to bring your kind notice that my
card is in Bucket- 1 where i feel that no hardcore or recovery or threatning calls need to be made
Already communicated to her that payment will be only made on 7th of September not before that
as am not in town. But seems she is not updating her remarks in her CRM. And on top of it called me from
her personnel number as well.
There is no way I am going to accept this comment. Calling the customer
STUPID, Thief and abusive language also is complete disregard to my relationship with the bank.
For me she was a representative of the bank which means HDFC bank should take
the accountability of the comment and the behavior of the agent.
For your reference, I have mentioned the details of my Credit card and the number from which I
received the call
Already making payments of my card on time prior to that and bank can check that. But this type of calling
has spoiled my relation with bank and no way am going to use this bank in future and also will not suggest
anyone to go for HDFC Services.
Name: Mayank Kumar
CC No.: 4346 7810 0853 6679
No. from which I got a call: 08010265907, 011-46768500, 011-46768400, 011-46768700, 011-46768600
Thanx N' Regards,
Mayank Kuma
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