At the time of Loan Disbursement, the applicable R.O.I. was 9.00% but my 'Welcome Docket' mentions it as being 9.5%. When i complained to local branch, they told me it was their error and it would be rectified in a week (at the most).
It has now been 20 days, with constant follow up from me, but no response.
Their response has been, that the error has gone into the system and they have still not been able to figure out a way to change it.
It is really disturbing me now - they have already deducted 2 EMIs as per this incorrect rate.
Now, i am seriously thinking of legal action against the bank.
Thank you
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