My name is Shankar Menon. I hold a DB Classic Credit # xxxx xxxx xxxx 1011;
I spoke to one of their call center executives regarding my total outstanding as of 3rd October which was 690.91. As per this conversation I immediately made an online payment of the above stated amount with the Transaction ID: OZWWV713U1 (kindly check the call recording and the transaction details to wet the same).
On 5th October @ 1833hrs, I received an SMS from DB Alerts stating that my total outstanding was 743.62 which was due, to be paid immediately.
Tonight i.e 5th October @ 2255hrs, I called up their call center to discuss the same and spoke to one of your executives named Rikhil Joseph.
The executive refused to transfer the call to a TL or a senior available on the shop floor.
The executive could not clarify any details as to why was this amount not communicated to me by the executive whom I spoke to on the 3rd of October
With deep regrets for once I felt like a helpless customer of a grand brand like Deutsche Bank.
No one has any idea of the process followed and are useless for customers like me and others.
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