Hello,
My Name is Shilpa Kinare. I stay at Thane. This case is about Debit card fraud that happened with me on 29th & 30th Dec.
I have been using ICICI debit card since 2004 (Salary Account) and not had any problem so far.
On 30th Dec when I was viewing online statement of my saving account, to my surprise, Rs 50000/= (fifty thousand) was shown as withdrawn on 29th Dec night and 30th Dec early morning.
Money was withdrawn from a Vashi ATM at 11.48 pm, 11. 49 pm on 29th Dec. Also at 00.03 am & 00.04 AM on 30th Dec. somebody has taken an advantage of date change issue. (Normally only Rs. 25000 are allowed to be withdrawn in a day)
Shocked by this incident, I called up Customer Care at 022 2830777 and immediately blocked the card.
I was guided to lodge FIR by Bank. I went to the ICICI Hiranandani Meadows, Thane Branch near to my home and submitted a written application for investigation on 30th Dec. I also gave applications to local police stations (Vartak Nagar Thane) and Cyber Cell Thane for investigation of the case. The acknowledgements have been submitted to the bank on the same day (30th Dec).
All this time, my card was in my custody. So there was no possibility for anybody mis-using my card
Though I was promised quick inquiry and resolution by the bank, to my surprise today when I started following up, I was told that investigations would take 35 working days. I have been speaking to the nearby Bank managers Mr. Deepak Pandey and Ms. Reenu Nake. I have not been allowed to speak to the Fraud department people and nobody has contacted me either in these 2-3 days.
Apparently, my money was siphoned off and ICICI bank is clueless about it.
SR # 207967323 has been raised by the bank. I am hoping to get my money back with a decision not to keep much of cash in any of ICICI Bank accounts in future.
I need a quick resolution. It is bank's responsibility to maintain safety of funds. Else no one would feel safe keeping their money in ICICI Account. I want my money back asap. I request prompt action, failing to which consumer courts and media/ social media would be the only way to reach.
Thanks
Shilpa Kinare
Manager- Tata Consultancy Services
91 9892185677/ 91 9769610710
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