ICICI Bank
ATM Fraud

Hi,

Somebody got my debit card and pin form bank and withdrawn 50, 000 Rs. I've reached out to bank for complaint and they did file a complaint for the same and got below mail,

'This is with reference to the mail regarding the fraud transaction done on July 08 in your Savings Banking Account.

We have registered a fraud complaint through Service Reference Number SR146789339, and forwarded it to the Investigation team.

The maximum turn around time required for investigation is 38 working days'

They did informed that they were not able to figure out who took the money as the image was not so clear in the ATM camera. But unfortunately after contacting them multiple times they didn't provided me any resolution, even though they did agreed that it was fraud.

I've lost Rs 50, 000, please request you to look into this case and get some justice.

Thanks,

Shekha