I am an SBI customer. i had used ICICI atm situated in old rajinder Nagar on 29th october to withdraw rs 10, 000. there was no payment from the ATM however it got debited from my account. i appraoched SBI Rajinder branch immediately, they asked me to go to ICICI, i did the same and they told me to write an application which i did. after few days i went backto the bank and they told me that my home branch SBI needs to fax them certain things and they gave me a number which never worked. after few days iwent and met the manager then they gave me some number. fortunate after few weeks the number worked and we fax and the fax has been received of which i have the proof. then i went to the Bank again and they told me it would take 14 working days ..which in this case was almost a month .. then first week of january i went backt o the bank and they told me they never received the copy.by now i was really frustrated then i asked my bank to fax the same to me so that ican hand deliver ot to them which they do and i had delivered to them. on the same day i repeatedly asked them whatmoredo they wanted since they told me to come back after 4 working days. they told me nothing more is required. i again asked them not to tell em four days later taht something more is required. after 6 working days i went back to ICICI and they told me SBI has to make an ONLINE CLAIM FOR ATM which i again contacted my bank ..my bank has no such procedure and i dont blame the manager of my bank as it became frustrating for me. ICICI wouldnt proceed without it so i had no option but to go to polics station.i filed a complain and the police conviniently told me that it is not their duty. NOW WHAT AM I LEFT WITH? i am a student and i dont have money even to go to court. i am totally helpless and frustrated. it has been a mental harrasement. at times i thought of giving up... but i would be denied of justice and dont want to fall in the game these bank plays by defraued customers like me... i would update all therelevant document here soon...
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