Recently I had to go abroad for my business trip. Suddenly, I was in a position to transfer funds to my friend in India from my Indian ICICI account. I registered his account for which the ICICI said, it will send an URN number to my mobile. The mobile number I registered for mobile banking was also in roaming so I waited waited and juz waited... 3 days... gone and no URN number. I spoke with customer care personnel from abroad. All they can answer me was, sorry sir, please wait and see.
PN: When they cannot understand the needs of their consumers, what is the use in doing a business. I was in immediate need to send the money for educational purpose and the Customer service personnel is asking me to wait. Isn't this ridiculous. No other option was also given.
Strongly condemn ICICI banking strategy for giving me mental stress and asking them to change their policies.
0 comments