I have account with ICICI opened in 2007. And currently ICICI is doing some R&D with my account :).
In March my account got locked though I was entering correct pwd. The reason was... my user ID was assigned to some other customer, account number too. This, I came to know when I called cust care... they said - this account is not yours sir.. I provided all the details... then the representative suggested me to visit branch.
Branch executive got shocked when I produced all the proofs suporting that the account was mine. They found that in March the account number was alloted to some other person. The details like name, address, phone number and all the things were changed tooo.
The result was they deactivated account, user id, debit card... and said that they will solve it ASAP.
I did not here from them for two weeks, I visited the branch. Now the height was - The executive had retrieved my 2007's details like address and phone number. So I requested them again to update the details. The person said that, I will receive a new debit card and pwds will be mailed to me within 1 week. Now its 2 weeks over... and I have not received any thing.. My account is in inaccessible state since one month.
What a great service they are providing.. a multinational bank!! I am felling to get my cash and close my acount with bank.
If anyone has any suggestions... how should I handle this?
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