Hi,
Here is how ICICI managed to perpetrate a FRAUD on my father.
He tried to open a trading account in Kolkata, so the Lake Town office (ICICI DIrect central office, it seems, in Kolkata) sent along one of their subagent Amit Dey (around 5th-6th of October) who collected all the details, includinga cheque for Rs 975. We were never given a demo and he promised to come back and give a demo in a week's time.
Also my father did not have a photograph at that moment, which is a MANDATORY requirement for opening accounts and he promised to collect that as well.
Needless to say, he never turned up!
We called up the branch, went to the nearest ICICI Direct office in Lake Market and submitted a complaint and requested that we want to stop the processing. We were assured that as the phhoto is not submitted the account CAN NEVER be opened as it is a REGULATORY guideline.
We were also contacted by ICICI Customer Service on the phone whom we told very clearly that we dont want the service.
Guess what? In a month's time (yesterday 29th October), my father receives an ATM card along with the fact that 975 rupees has been deducted from his account and the account is up and running!!
HOW, DO YO OPEN AN ACCOUNT WITHOUT THE PHOTOGRAPH? AND WHY WERE WE HARASSED SO MUCH.
The only available course of action is to file a case with the RBI/Ombudsman and the ploce, it seems.
I stay in Toronto and it is so frustating to know that I cannot help my father who is being harassed by this scam!
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