Dear Sir,
I the undersigned having above mentioned savings bank account with ICICI BANK LTD. Damoh branch hereby wish to draw your attention towards nonpayment of cheque no.010562 issued by me for cash withdrawal of Rs.4, 00, 000/-.But on date 24/12 the said instrument was not processed even after depositing the self cheque within the normal business hours and I was in urgent need of cash that day. The reason as cited by the bank official was due to connectivity failure the said cheque was not processed. But on that day the said branch had initiated customer transaction and also cash transactions had been executed. Due to non-withdrawal of cash of Rs.4, 00, 000/-(Rupees four lakh only) I had to face severe hardship as the cash withdrawal was for meeting exigency need of the undersigned. As a customer I was very dissappointed since the cash withdrawal was not executed by the bank within the stipulated banking hours. The consequenses of the said non cash withdrawal is unquantified and this is a lapse in customer service rendered by the bank. I would like to request you to kindly refer the matter in letter and spirit and advise as these type of instances really hamper the customer need and services in the time of urgency. I had already drawn the attention of the said bank official regarding this matter and we solicit your kind interference in this matter and guide the branch suitably inorder not to repeat such type of instances in future and thus provide the services as per your service norms.
Regards,
Ankit Malaiya
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