Hi ICICI Account Manager,
I have been an ICICI account holder since the last 6 years and this account 028101509738 is my salary account.
Yesterday, to my horror, I realized thy my account was showing a negative balance of -19000/- Rs despite having savings of over 36000/- in my account. On enquiring from customer care I was informed that the bank had deducted the amount from my balance because of a CC transaction (which I am not aware of) 5-6 yrs back. They were unable to help me with the details of the transaction and advised me to visit an office in Andheri and speak to the debt manager. They were unable to provide me details of any other person to speak to and said they cannot do anything. The gentleman (Manjudas) also refused to take down a complaint saying that he had no mechanism to do so.
I am extremely upset and dissatisfied that the bank did not send me any intimation (verbal, electronic or telegraphic) with regards to this transaction and the resulting action on my account.
This has left me in a very precarious and helpless situation with the bank not providing me with any immediate redressal mechanism.
Please consider this email as an official complaint and I wish to know on what grounds was the account frozen without any intimation or discussion.
Please also provide me with a complaint number,
Regards,
Dinesh
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