I wish to describe a credit card fraud:
• An ICICI Bank Credit Card – Platinum card – was delivered to me in Jul which I have never requested for.
• I was not holding a valid ICICI Bank credit card at that time. My earlier card had already expired in Nov which I had got cancelled in July and never used it from March onwards.
• There was a fraud already done with the old card and that is why I cancelled the card.
• The bank issued the new card without even checking whether there was an application for the same or not.
• I reported the issue of fraud to ICICI Bank on 31st Jul.
• I followed up with the Bank since 31st Jul and on 19th October the Bank informs that they have settled the dispute in favour of the bank, without providing me any details. They maintained that I have shared the details of the card to a third party – which I deny and I have not done anything like that.
• I again took up the matter with the Bank pointing out that this was a case of unsolicited credit card issued to me.
• The Bank then came up with the new story in Jan that I had asked for card and they have proof of the same. This was told to me on sometime in Jan and I asked for the details which was available with a hope that I can find the mismatch in the information. But the Bank did not provide any details. I do not have faith in what the Bank says as they never give any complete and correct details.
• On 5th Feb the bank once again informed me that the issue has been settled in favour of the bank and they alleged that I have disclosed the details to a third party. I have not asked for the card and I will never ask for an ICICI Bank Credit Card.
• When an expired card is re issued, the Bank needs activate it after due verification. In this case, the Bank straight away issued an active card. This is a serious lapse in the security system.
• The letter sent to me along with the card states that my current card is active, the card sent is an additional one. How did the bank decide that I have an active card?
• The earlier card which I had, had the expiry date of November. I have not requested for renewal of this. I had cancelled this in July itself. Then how did the bank issue an active card to me and what is the number of this card. I do not know to whom this card has been sent to. It is quite possible, the renewal is also done unknown to my knowledge. I would not want to renew any credit card and use it.
• Since I was subjected to fraud with ICICI Bank credit card – at which time, the fraudster had stolen my personal information from ICICI Bank, changed my address to another place, got add on card delivered and used up the credit limit of Rs.1.3 lakhs. The persons from ICICI Bank dealing with the dispute at that time were able to understand the circumstances and filed a police case and the culprit was arrested! He had committed multiple frauds of similar nature with ICICI Credit Card.
• The above incident shows that the personal data is never safe with the Bank. Fraudsters can easily lay their had on it. Now, this fraud is also committed in the same manner. The person got my old details – old mobile number (this was a company given mobile, when I left that company this was returned and I did not have a mobile for some time after I left that job. And since I was not planning to continue with ICICI Bank Credit card, I did not feel it necessary to inform them of this, as my residence number is already given and it same even now.
• The fraudster has changed the email id to [email protected], which is shown in the statements from Aug onwards. I do not use such email id. I have been using my email as [email protected] for so many years. I have enclosed copy of the credit card statement which shows the email id [email protected].
• Who changed informed that the email of mine is [email protected] and how it was changed without my knowledge? The bank has not even considered this.
• There is a customer id shown in the statement. I do not have any intimation of the customer id associated with my card.
• The fraudster has made all online transactions. How did the bank allow so many transactions of more than Rs. 80, 000/- and odd with CVV number and number of such transactions are around 56? I have attached copy of a statement sent by ICICI Bank. I have seen other systems, where not more than 10 transactions are allowed without IPIN. This is a security lapse on the part of the bank.
• It should have been possible for the bank to trace the online transactions as well as the email id and find the source of the fraudster. But the bank decided to take a short cut in unilaterally deciding the dispute in their favour and did not invest their time in it.
Please help with suggestions.
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