I had taken loan of Rs.350000 on December (loan a/c no. 9401270138350009)
1. I was paying EMI of Rs. 11000 every month and in June i called the customer service in order to pre close my loan account.
2. I was told by the executive that i cannot preclose this loan account. I then reminded him that i am previleged to preclose with paying 3% on the balance principal. He told me that he will revert back.
3. I was not contacted for almost 20days, so i gave a call back again and spoke to another executive and he informed me that he will have it processed and will let me know the principal amount, but i should make a part payment now and they will adjust and they will send me the detailed statement
4. So on 01 July i made a part pay of Rs.90000. And i did not get any detailed statement
5. Followed up couple of times and unfortunately they do not provide me any reference nos for making that call
6. They went on deducting monthly EMI from that Rs.90000 instead of taking this as a prepayment
7. This is when i decided that i will not respond to them anymore, but in October their executives called and pressurised, so i made the October month EMI payment with the condition they will send me details of principal. But no response and i did not respond again.
8. They started calling me again in May and pressurised for money, so i narrated my story again and demanded for my right of knowing the principal balance.
9. The executive Mr. Shriram Ramesh asked me to make EMI payment for April and that he promised to send me the detailed statement
10.: I affected payment of Rs.10000 immediately on 06 May
11. I then received an email from Mr. Shriram Ramesh showing Rs.165495 as balance.
12.I got furious, i said as per my records i have effected payment of Rs. 394485.74 (i sent the attached details to him) and asked him to respond back with exact amount of prinicpal amount balance. He then asked me for my telephone no, so that he can ask his executive to give me a call
PLEASE NOTE, TEHY DID NOT WANT TO SEND IN WRITTING, i was not averse to talking i sent my details... NO ONE CALLED
13.: I again followed up in July... NO RESPONSE
14. Then in October (this month) they started following up and almost harassingly. I told their Manager Mr. Kripal that i am ready to pay, but as a consumer i have every right to know my principal balance. They kind of dodged me from telling or sending me the exact details, but one Mr. Pathak sent me a mail on 06 October that my balance is Rs.40530
15.: All the time before that when executives were calling up, they were saying Rs.1 Lakh is balance, another time they said Rs.80000 is balance and i also received the sms stating Pay Rs.50000 immediately
16. I was shocked to see the repeated unprofessional attitude from the bank i have trusted for 10years with every product of theirs (Savings / Credit card / Investments / Insurance) and sensed some thing fishy about these.
17.: Even more atrocious they swiped out Rs.40036 from my savings bank account
I realize this is a way to make more money out of interest and not allow us to pre close
PS: I just realized i cannot attach a non jpg, png, gif file, if anyone is interested in the details, am ready to send that by email
My email id is: [email protected]
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