Sub.:- False Cash withdrawal shown by ATM Machine.
Dear Sir/Madam,
On the above stated subject it is being informed to you that I have a saving A/c in ICICI Bank with A/c No. 057601505073 since 17.04.2010.
The incident is that, on 07.02.2011 I received the salary message on my mobile (No. 9950753584) at appx. 7:10 PM. My A/c was credited by Rs. 4, 360 and the total available balance got Rs. 4, 414.
I went to an ATM Machine of SBBJ at a petrol pump, Hawa Sarak, 22 Godown, Jaipur. Entered the figure of Rs. 4, 000, followed all the correct steps on that Machine as always. The machine was showing that the balance amount now Rs. 414 but I didn’t get a single rupee from that machine. I waited for appx. 15 minutes there but no money at all.
I have complained on the ICICI Customer Care on the same evening and received the complain No. 1663416. The Written complained has also been given to ICICI Bank, Malviya Nagar Branch, Jaipur on 08.02.2011.
ICICI customer care assured for the resolution within maximum 12 days. Now I call at the same customer care on 19.02.2011 (after 12 days) but the reply comes, “SBBJ is saying that the transaction is successful and the money has been withdrawn.”
I again got a complain no. 168022607. Now being a highly qualified person what should I expect from the system, the Banking facilities, that the existence of Justice and trust has been lost or ungiven?
Now the Question arose that a common person should be a Rebellion or he should do his Job and look after his Family?
The Inevitable Fact:- 1. Hon’ble Reserve Bank of my Country, the ATM was not from SBBJ, it was SBI ATM. So the truth of ICICI Bank’s Consumer Handling reveals it’s Services. Is that their Investigation for a common man? I haven’t the pain of losing my Money in compare of the pain that over which my Country is trusting on.
2. The footage of that ATM Machine’s Camera will surely support my advocacy.
3. I want my money back of my sweat, even at the cost of my Life.
Waiting for Justice!
Yours Truly,
(SUNIL UDAIWAL)
Jaipur, Rajasthan.
Contact No.: 9950753584
E-Mail ID: [email protected]
ICICI Bank A/c No.: 057601505073.
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