ICICI Credit Card
FRAUD SERVICE

To,

Manager,

ICICI Bank

Customer Care Dept.

Sub: fraud service of your customer care dept.

Dear Sir/Madam

I kishor koli (ICICI credit card no. 4076512158234000 & credit limit around Rs 20000/-) want to discuss on some serious issue with you, regarding harassement of your customer care dept.

I done some shopping on my credit card on November & paid amount continuously for 2/3 years. After that because of some physical & financial problem of my family I was unable to pay amount.

Sometime in March I got call from ICICI customer care dept (Miss Prachi 9820136387) & she told me to pay total settlement amount of Rs 10000/- in two EMI, after that I arrange 1st EMI & paid to bank & ask for settlement letter. After one week I cotinuously called Miss Prachi for my 2nd EMI but she nither pickup my phone nor called back me again, some time another persons pick up my call & reply me like your settlement letter was already dispatch, Prachi is out station, she was married etc.but I haven't received any settlement letter till date from ICICI Bank.

Then after some days I again received call from ICICI customer care dept (Mr Santosh 9594111874) He told me that my letter is pending for 2nd EMI & confirm me that after payment he immediately issue settlement letter. Trust on him I paid my 2nd EMI amount to collection boy of ICICI Bank He told me that Mr Santosh would issue you settlement letter in 2-3 days because of some accounting problem.

After one week I called Mr Santosh & I shocked that he told me your settlement letter was not approve.

If this is so then why he told me before & confirm about my settlement letter & also gave me receipt of my 2nd & final EMI payment?

Again after 2-3 days I got call from ICICI customer card dept (Mr Suhas 9029999898) & He told me that your accounting problem has been solved & to collect your settlement letter, immediately contact at ICICI Bank, J B Nagar branch, Andheri & paid Rs 500/-

But my harrsement was not yet over as after payment of Rs 500/- I haven't received any settlement letter from you & also never Mr Suhas contacted me there after.

So in view of all above matter discuss with you I just genuinally feel that I just mentally & physically harasse by ICICI Bank customer care dept. I am very upset that reputed bank like ICICI also behave like this with their customer, which I am not expecting from you,

So, I just want some positive reply atleast from you.as no one care about this

Thanking You,

kishor koli

9967758571.

[email protected]