Hi,
My name is Pooja and I am a serious victim of ICICI bank frauds. I never received any credit card statements from bank. Moreover, they deducted 28000 from my saving bank account in 2008 without any prior notice/discussion. To do this they have pulled out all my information but when I asked them why didnt I get my statements even though I raised this many times in customer care, so the answer I got was .. we have sent it to your email id ([email protected]) I told them that this is not email id and which is why I never received any statements.
I am astonished to see that to deduct the amount from my saving bank account, they had all the informaion and in my saving bank account details my email id is clearly mentioned so why the hell they have been using the wrong email id.
On the top of that, 2.5 years back I asked for the settlement on the amount which I consumed but the bank manager didn't have manners to talk to a lady. He misbehaved and unfortunately there is no one in ICICI to take care of this. I have a history of conversations/emails which I have not got the response so far.
I receive the calls from ICICI once in 3-4 months and then too threatening calls. Today was the heights when I got the call from this mobile no 9243233223 (name I was told is Archana), she told me that I am from ICICI and I know how to get the money from customers.' I said do whatever you can, then she told me that this is bank money and you cannot eat it. I am surprised to see that this is how ICICI representatives talk to the customers!!! This is the matter of SHAME... I hope she is aware of RBI rules and doesn't dare to send any recovery agents to my place because I know it very well how to handle them and I had done that in past through FIR when there was no option left with me!
I want someone from ICICI to take care of all this and teach their employees how to behave with customers.
Regards,
Pooja
9901600411
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