I have a ICICI home loan account as well a ICICI savings account.
I have travelled outside India and I wanted to know the procedure for the
principal prepayment of the loan while I am not in India.
1. I received a reply from ICICI asking me to provide a auto debit form in their
format, a signed copy of my address proof, and the cheque for the principal
payment, identity proof of the person who submits this application on my
behalf, an authority letter to submit application on my behalf.
2. I followed this procedure, however when my relative went to icici thane
home loan branch, she was asked to provide 3 cheques cancelled and
signed by me towards icici as security.
3. when i complained to icici customer care, they simpl yasked me to
forward the signed and scanned auto debit form to them.
4. I followed this advise and sent an email to icici customer care.
5. guess what they have sent a new email with a different set of documents
and procedure.
This harrassment is causing lot of stress and waste of time for me and my
relatives back home. If they have online facility for so many things then why
not prinicpal prepayment. I am simply askign them to move money from one
icici savings account to icici home loan account.
They are simply delaying and complicating the matter and making me pay
more interest and providing me with varying procedures. I have an email
evidence of all the above.
your email and a smilar advice came to me from icici customercare earlier.
As per which My sister in laws went there. Howver she was sked to provide 3
security cheques with my signatures alongwith the other documents..
however the esteemed icici bank mumbai simply wasting my time and harrasign me and my relatives
2. After contacting customer care post this incidence, ICICI customer care wrote to me and simply asked me to
sign the auto debit form and simply forward it to icici with the new emi.
3. I followed the advise as per icici customer care reply and signed the auto debit form and sent it to them.
4. After this I recevied this email from you which says repeat step no 1.
Why are you guys harrasing me. if you are simply delayign this matter.
I am going to go to your higher authority ans also tp the court. I have email evidence from icici customer
care which gives varying information and trying to delay this matter for the same question and delayign the process of
prepayment of my principal and makign me pay unnecessary interest.
Let me know which way do you want me to proceed.
Regards
Deepa
0 comments