I have been raising a complaint with icici branch manager / Customer care and Head services from last one year and i am getting such answers which are not acceptable.
I had applied for the home loan in icici-bank. I was given the offer letter vide application form for the acceptance but i did not sign the application form because i came to know from ICICI Loan executive that the property selected by me is not approved by icici bank. But still the fee of 11030 is debited from my account. After hearing that i got the loan from any other bank.
I called that ICICI Loan executive so many times to refund my Loan fee of Rs 11030 which you have taken but he is saying that it is not possible.
Property selected by me was Lodha CASA RIO .After that i came to know that ICICI bank has been given loan to many other clients of Lodha Casa Rio and what was told to me that property is not approved by ICICI bank. Also some body from icici bank head services department (phone no. 9167780304) called me once for understanding my complaint and told me that they have given loan for Lodha Casa Rio property to only their employees. Now my question is if the property Lodha Casa Rio is unapproved for me how come it became approved for other customers of lodha casa rio or how come it became approved for employees of ICICI bank.
I was compled to take loan from other bank. Also it was mentel torchure to me to take loan from another bank immidiately.
Also i was not given any sanction letter. Now their Head services department is lieing that i was given any Sanction Letter. No body even came for any varification of my address as the other bank did.
It is very unfair and fraudulent in ICICI bank part that bank did not give me the loan on selected property and also I have not given the acceptance on the offer vide application form but still bank has taken the money in the name of fee from me. I am a common middle class person and 11030 is not a small amount for me. I would have not been fighting for geeting this money back if ICICI bank would have not given any customer loan for Lodha Casa Rio property. It is a case of double dealing and icici bank guys need to address it strongly.
Offer letter for facility vide application no. which i got for signing is 777-8497542. I did not sign this document.
It is only once we take home in our lives and even if icici bank offer me that for another loan i will not be charged fee from icicibank, i would accept it because i dont have to buy any more house.
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