Icici prudencial
Chited By ICICI Prudential

To,

The Manager

ICICI PRUDENTIAL LIFE INSURANCE

Sub- Complain regarding problems in policy

Dear Sir,

This is to inform you that me, Miss Moutushi Ghosh, has done a policy (Policy Name- LIFESTAGE ASSURE) (Policy No-10447666) on 21/11 for which I paid a premium of Rs20000 yearly on 21/11 through an agent of ICICI Prudential. Now the 2nd premium of this policy was due on 21/11. But at the time of paying my 2nd premium, two executives from ICICI Prudential named Sarbani Guha (Mob No-9231842689) and Ria (Mob No-9051013975) contacted me and told that they belong to the Fund Management department. They informed me that there is a new policy with better lucrative benefits than the earlier one which I did and advised me to change from the earlier policy which I did to this new policy. Also they told me that the premium of Rs20, 000 which I paid in Nov for policy No10447666 will be transferred to this new policy. So as per their advise I again made a new policy with ICICI PRUDENTIAL (Policy No-12832488 ) (Policy name-ICICI PRU Assured Life UIN105L093V01) on 05/11. I paid a premium of Rs 20, 000 for the Policy No-12832488 on 05/11. After this there was verbal communication from Sarbani Guha & Ria that the earlier policy No-10447666 has been linked up with the New policy No-12832488).

Now on 06/07 I get a call from ICICI Prudential Customer Centre (Mob No-9836118530) and they told me that they have got a call from ICICI PRU Mumbai Head office regarding Non Payment of premium for the policy No-10447666. They also give me a contact No (Avisek Kumar Jain-9674828296) to get directly associated with the Mumbai Office. Once I narrate the entire incident to Mr. Avisek kumar Jain, he told me that I was cheated by the agent of ICICI Prudential. He told me to give a complain letter regarding all these incidents to the agent send by avisek Kumar Jain. Avisek Kumar jain also assured me that I will get back the entire fund value of the earlier two policies (Rs 24560 for Policy No-10447666) & (Rs 26700 for Policy no-12832488) the total of which was coming to Rs 51 260 . Avisek Kumar Jain give us a complain form where I filled up the bank details of mine. But he insisted me that since company will return back all the fund amount related to the earlier two policies and there will be no profit for the company, thus this can only be done if I make another new policy for a minimum of 3 years tenure. So according to Mr. Jain, I did another new policy (name-ICICI PRU assured wealth policy no-14210515) on 06/07 and paid a premium of Rs 20, 000 for the same. I was assured by Mr. Jain that I will receive the amount of Rs 51260 within 40 days from 06/07. In the mean time I got a SMS from the no-9331505333 operation department of ICICI Prudential that my refund value of Rs 51260 has been approved with my bank details. In that SMS, it was also mentioned that for any queries pls contact ICICI PRUDENTIAIL pro officer Mr. A.K.Jain. Now when I got the document of the last policy (Policy No-14210515) I found that this policy has been made in the name of the nominee Mr. Mainak Basu with his signature been forfeited and all other information’s provided in the Policy wrong. Then I informed Mr. Jain regarding the same and returned back the policy Kit to ICICI PRU representatives send by Mr Jain. I also gave a complain letter regarding the same along with the document kit. But till 01/10, I didn’t get the refumd amount of Rs 51260 and the document kit for the policy No-14210515). Also Mr. A.K.Jain cannot be contacted further on His no.

So based on the above incidents, I personally Visited the branch office of ICICI PRUDENTIAL at Prince Anwar Shah road and briefed the officer Mr. Kalyan Roy (Customer Care) who advised me to give a complain letter for the same to him.

I will be highly obliged if you look on this issue and give us a proper solution so as to get back my refund value of Rs 51260 and continuation of my Policy No-14210515)

This is also to inform you that my next premium for the 2nd t Policy No-12832488 is due on Nov and before that I want to get resolved all these policy issues and my refund value as it is not financially possible to continue all these 3 policies.

Thanking You

Moutushi Ghosh