Sir,
we purchased two save'n'protect policies no.14573723 &14583281 in the name of Smt. Kusum Mundhra & Mr. Narendra Kumar Mundhra of ICICI Pru.life insurance by paying Cheque of Rs.50, 000/- for each policy in Oct. after getting policies documents in March we came to know that terms&conditions mentioned in document were not matching to whatever was promised by the agent at time of selling these policies, after this my husband Mr. Narendra Kumaro did so many complaint on the web site of this company but they didn't resolve our grievances, so after that my husband registered a complaint to IRDA (Insurance regulatory development authority) no.10-11-033563 on dt. 31-10-11, in redress to this complaint company agreed that these policies has been sold by doing fraud &cheating with us by the agent in the greed of his huge commissions which company pay to their agent to sell such type of policies which are not customer friendly & informed us that we will refund back paid premium amount back only for one policy out of these two other we have to continue for that we will send you new terms according to this we agreed & company refunded back only paid premium amount of Rs.50, 000/- back for the policy no.14583281 of my husband & E-mailed terms & conditions for my policy which were the same as mentioned in documents after that I requested the company to refund my paid amount back with interest because I don't want to continue this policy any more nor I paid second due installment, but company refused to refund my paid amount back in spite of my complaint no.01-12-017430 on dt.13-01-12 to IRDA. So sir you please direct the company to refund my paid amount back &in future don't sell such type of policy to other customer by doing false promises & miss informing.
Thanking you,
Yours,
Smt. Kusum Mundhra,
W/o-Dr. N.K.Mundhra,
H.N.-56B, Ward-26, Quilla Mohalla,
Bahadurgarh--124507
Distt. Jhajjar, Haryana.
Mob-9416273390
E-mail&[email protected]
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