About 2 months back when the stock market was picking up I wanted to invest in equities and contacted icicidirect.com to open an online demat account. I was directed to a contact person in Bangalore, Mr. Shubhasis Mishra who would open the account for me.
It took about 3 days for him to initially send a contact person to my office to collect the documents. The person who came, did not speak English or Hindi. All he could speak was Kannada, which I could not. However he took all documents from me and left. Even after a week, .nothinf happened and I was told proof of address (an airtel bill 2 months old would not do, since itwas an E-bill, even though original copy was provided). Another week passed by and I was told that company would directly get the bill from airtel and my sign would be needed. Even after another 2 weeks nothing happened. When contacted I was told one Mr. Murali will come and take signatures on the proof of address, which he did, on the same old one I had provided.
3 weeks went by with nothing happening. Everytime I would call Mr. Mishra, he would say "I will get back to you tomorrow" and that tomorrow never came. I called up customer care and was told my case would be processed in4 working days and I would get a call. Nothing happened again after 5 working days. I also emailed headservicequality@icici but nothing happened. Meanwhile Mr. Mishra went on 10 days vacation and gave a backup of a person who was also on a 10 day vacation.
I got fed up and cancelled my cheque and went with another brokerage firm.
Be-ware of using ICICI securities for your online trading account. They will make you run around!!
0 comments