Dear Sir,
My name is Pooja Pandya and i am reside at India, in the year 2007 to 2008 i was the customer of ICICI bank and was using there one of the product credit card . i got this card on 2007 and theY send me the card without my permission at my home after date i was using the card but after one statement they stopped to send me the statement, i raised the complaint to there customer care department and gave them my address and my email addressee but there was no result they put all the complaint on back burner.
after that i received a call from ICICI BANK about my minimum dues but because of lake of statement i was always be unable to paid the amount then they gave me suggestion to send there agent at my working place and i was used to gave them payment of amount 2500 per month as my minimum amount on cash basis and the used to gave me a slip for that . i done that payment 7 times. after September i stopper the payment towards ICICI Bnak because on that time i want to saw my statement but there agent name Mr. Pathak from United services offered me for full and final settlement of my outstanding amount . i spoke to customer care of ICICI Bank and after some negotiation they ready for a amount of rs. 18000 on 24 th December in two installment, then after few days the same agent came to ma and demand for the money i told him that i am going for the full and final settlement then he replied me OK madam you have to pay 18000 in two installment after your last installment you will receive NOC From the bank, but if you want to settle the amount in one lumpsum installment then you have to pay 15000 cash and after 40 days you will get the NOC from the bank, after the conversation i gave him 15000 cash and at the same time i asked for the slip or letter but he told me that the settlement letter and NOC you will receive after 40 days by the post, he is not able to give you the letter, he gave me slip and told me that now my account was closed.
in between i was waiting for NOC and called that person for NOC he told me it will come by post, after 40 days again i called him but these time there was no response from there side infect i raised a complaint about these to the bank but again no replied.
meanwhile i neighter received call from bank nor any statements
after 2 years now again they are calling me asking for the money in term of 35000/- full and final settlement, start abusing me and my family, agents are visiting my inlaws family, while i am not living with them, they are mentally harrase me like any thing told me to sold your body part and pay the amount and many more, i raised a complaint against them but there was no result.
i am very afraid by these calls i am living alone in mumbai and right now LOOKING FOR JOB, EVEN MY FINANCIAL SITUATION is very poor i am not able to earn money so how can i full fill there demand as i told them about the payment which i have done on 2008 . but ICICI BANK AND THERE AGENT ARE NOT READY TO LISTEN ANY THING THEY ARE ASKING FOR SLIP WHICH I HAVE RECEIVED FRO THE AGENT IN 2008 BUT RIGHT NOW I DO, MAY BE ITS MISPLACED SOME WHERE, I REQUEST THEM TO FIND THE AGENCY BUT THEY ARE NOT READY TO HELP MI IN ANY MANNER .
NOW I AM VERY FROSTED BY SUCH CALLS AND NEED YOUR HELP.
I HOPE YOU WILL PROVIDES ME THE HELP.
Regards
pOOJA jOSHI
ICICI CARD NUMBER 4477478225285000
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