Worst teatment to a non-IOB customer from it's so called Branch Manager and the lady who was in-charge of ATM machine (the person who keep the key).
Right after entering the figure, it took few seconds and it asked for the pin again and asked for the money to withdraw again, it asked for pin again. I tried 2 times, and went inside the bank to help me to takeout the card.
The manager and employees did not wanted to help, meaning nobody was bothering to listen first. Later then the manager asked to see a lady who is in-charge. She talked in Tamil and looked at ground and made noice that she cannot take it. When asked again, she asked me to come tomorrow in such a way that teens will hate to listen and respond. I have requested her to show some manners, but she was senseless, then I went to manager to seek help if he could. He was hopeless and kept saying only that lady can help but she seems busy.
I could have very well accepted the fact that I need to come later to collect, but the way they presented was terrible. The lady made me drive nuts with her attitude and power. First-time worst experience of it's kind in an Indian Bank, and that too a lady in-charge of ATM machine. Horrible experience from a BANK in 21'st century.
I am not sure whether this is the kind of treatment for non-IOB customer in all offices, but I guess it is not not any different by learning from one.
Incident happened at 4:45PM IST, 11/Jan
Indian Overseas Bank,
Vignan Nagar Branch, Bangalore
Card used: Citibank, Bangalore
"My Citibank ATM card is eaten by IOB ATM machine"
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