My mother Mrs. Vena Buch is a financial consultant (LIC Agent). She was contacted by one of Justdial's executives (Ms. Nandita). Mrs. Veena did not want any services of Justdial however, after discussion Ms. Nandita (executive) managed to convince my mother for a 1 month trial service on payment of Rs. 999 through cheque. The contract note was also given to my mother. Justdial have no authority to debit her account through ECS every month specially when she has not even agreed for it. She had just given a cheque as a trial period offer and never agreed to any further terms. She was never contacted for a renewal after the trial period lapsed.
Since that day, every month an amount of Rs. 999 has been debited from my mothers account till date. We have already approached them to
• Firstly, stop any further debits from my mothers bank account
• Secondly, refund all the money that has been debited from her account without her permission illegally. The contract no where mentions that she has agreed for an ECS payment.
I would also like to mention in particular that the names of clients suggested by Justdial are fake. We called a few clients who simply said that they were not interested in any insurance and on one occasion the party itself said I have been recommended your name for my business of loans. There has never been a positive response from any client recommended by them. They are bent upon fooling people. We have written to them to ensure that there are no further debits from my mother’s account and to give us a written confirmation that they shall not debit her account any more.
We have approached the Bank however, they are unable to stop the payment.
My mother has again received a call from Justdial recommending some name for insurance.
They are building their client base by fraudulent techniques.
After several corresponse, my Mother's accoun has again been debited with an amount off Rs. 999/- on 16th November. Inspite of several requests/threats, our words are only reaching deaf ears. We request you to take severe action against Justdial for this fraud and refund us all the amount that has been debited from our account alongwith an interest since February and compensation for mental trauma.
Mrs. Buch
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