I have booked two seats on Kesari's tour no K/309101/5 (Shrinagar-vaishnodevi). On geting details about the tour and air ticket charges I found that there is unexplained charge of Rs.1400/-On enquery I was told that the amount is for Taxes but no specific tax was named on further persual it is explained as tax @ 2.58% but this doesnot match to Rs.1400/- Unable to get satisfactory clerification I called marketing chief Ms Sonali who told me that it is service charge @ Rs.350/- for four Air Tickets over and above actuakl Air Fare. My experience is Travel Agents do not charge anything extra moreover I had booked Kesari Tour for which they have provided tickets. So far I sent 9 emails to marketing dept. and one regd ad letter to CEO Veena Patil Regd. letter acknowledge card received but reply not received.
I suppose this is UNFAIR TRADE PRACTICE Kesari should refund Rs.1400/- .
satish manohar
[email protected]
M- 9869551742
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