Kotak Bank
Non-maintainance charges for zero balance account

3 years back, one of the executive from Kotak Mahindra Bank insisted me to open the zero balance savings account which was told as lifetime free facility. This was also mentioned in the offer document which was signed and stamped by bank authority. But suddenly in June 10 bank charged me the non-maintainance charges. When contacted with bank, I was told that the rule was changed and informed through Aug 10 statement. But during that period I was not getting the bank statements regularly and accordingly I had submitted the complaint as well with bank. I also had the July-aug 09 statement copy which I took manually from branch.

But inspite of all this, bank manager is adament and not ready to accept for reversing the charges. So I gave the request for closure of the account which they denied to accept. From that time onwards, every week they are increasing the charges. Since there was no balance left in accout, my account is showing negative balance and its negative value is increasing every week.

I want to understand that how bank can change such important rules without any specific reasons and without properly taking the confirmation from customer. More to that, when I had given the request for closure of account they simply deny it to accept. Isn't there a RBI control over such un-ethical and un-trustworthy behavior of the banks?

I request you sincerely to help me and get rid of this bank ad teach them proper lesson.

thanks

Paras Baldota