I have an investment account with Kotak since 2007 through which I made my mutual fund transactions.
Lately since some time I am not able to login to my account and when I try to generate a new password it says that there are not enough details with the bank.
On calling the customer care I learnt that since I do nothave any other account like a credit card or savings account with the bank I wont be able to generate the password online.
I informed the fellow that there was nothing such mentioned when I had actually opened the account.
Now to get a new password I am running back and forth so that i am able to see my investments.
Also even though directed by Sebi I am not getting my quarterly statements.
The bank has such bad and pathetic customer service that it really makes me think how long it can sustain in the market. The BM/RM do not seem to bebothered about this.
I am also registering a complalint with Sebi about this case.
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