Kotak Credit Card
EMI conversion chanrge, even paying full amount

Hi Team,

I am using Kotak credit card from last 4 months, but recently I have made transaction of Rs 3500/- and paid it fully. But the kotak mahindra bank has converted it to EMI and charged me the fee of it without my consent even though I paid it fully.

I inquired with customer care and they are of no use in giving me information and even not transforming my call to there managers, simply want to disconnect the call.

I want to know why it is charged, tough I have not agreed, and paid complete amount.

Thanks & Regards

Swamy