Kotak Mahindra Bank
Card protection plan

I am Cinni Patel

Ahmedabad - Gujarat - India

I do have two complaints for kotak.

1) Credit card protection plan.

I have received call from 02266049800

A lady asked me to book any complaint i have about Kotak bank service.

I have described my complaint regarding 2) "Request Statement charge Rs 55". There was no prior notification on net banking web page, And bank has deducted Rs 55 and stated that i will receive Statement by POST. I havent received any Post from Kotak.

After listening to my complaint the lady described about a 'Card Protection Plan'

I have NOT agreed about the plan and after 4 days, Kotak has debited Rs 1295 from my bank account. I do not know what that lady has done with my kotak bank account number.

The executives are not replying correctly. They say i have to call customer care.

Customer care says, i will receive a welcome kit. I have NOT received any kit and i am not interested in the credit card protection.

WHY THE BANK IS NOT UNDERSTANDING. WHY IT DEDUCTED Rs 1295 and Rs 55 with no notification. And i have not received any thing.

Please help to wake up fraud banking services.