Kotak Mahindra Bank and ICICI Bank
Cash Withdrawl from Kotak Mahindra ATM

Dear Sir,

I am having saving bank account with ICICI Bank. I withdrew money from Kotak Mahindra Bank ATM (Which is at Living Style Mall, Jasola Vihar, New Delhi) on 24th June around 9.45pm -10pm and less cash was disbursed.

There were 2 transactions:

1) I withdrew 10K and 7.5 K was disbursed. I usually don't count money so I kept this money.

2) I withdrew 6K and 1 K (2 Notes of 500) was disbursed and then I was shocked and got suspicious. I then counted my previous transaction and that money was 7.5 K only.

So basically 16000 INR was debited from my account and I got only 8500 INR and I incurred loss of 7500 INR without any fault of mine.

I raised the issue with ICICI Bank immediately. Now They are saying that Kotak Mahindra bank has told them that transactions were successful. Transaction may be successful but less money was disbursed. I also made a complaint to the security guard present in ATM. He also told me that this has happed in that ATM many times and I will get my money back. For verification, they can also check footage from their camera which is installed in ATM.

But It seems Kotak Mahindra and ICICI Bank are not honest enough to give my money back which I deserve. Please help me in getting my money back.

Thanks,

Vivek Srivastava

8826069966