Dear sir,
Sub: Credit card No 4166 4613 0072 2127
This is to bring to your notice that I, Bhupender Singh Sandhu was holding above mentioned card.
Due date for payment 7th of every month. On 12th June 09 received the statement of May 09, stating due date of payment 7th June 09.The statement was delivered
by the smart fellow of IT Express, courier service, who converted the delivery date of 12th June in to 02 June, if you want to verify the matter, please tell the courier service person to bring the paper of delivery on which he took the signature of my son (who is 12yr old) you will get the over writing done on the paper, I personally visited the courier service office and and I have seen with my own eyes the manipulation done by the courier service. When I requested the IT Express CS. Manager can I take the xerox of the sheet on which you people have taken the signature of my son and the date of delivery, so that I can show the activity of these people to the Bank
they did not allowed me to do so.
Later on I explained the whole story to the telly caller over the phone, than he told me the sir your due date is over, know you have to pay the penalty and interest, than I requested him that this is not my fault, see I have received statement after the due date, so if you can wave off charges, then he told me your total outstanding is Rs.37, 068 (I paid Rs. 37, 100) and the telly caller told me that, you pay the whole amount we will certainly look in to the matter, if this is the incident is true we will definitely wave off your interest and penalty.
I have spoke to 5 to 6 telly caller and everybody gave me assurance that we will look in to the detail and we will work out, but no one has done anything about this every body is giving falls assurance, and giving me the bill with lots of fine, penalty, interest which has gone up from Rs. 1000 (Aprox, ) to 5000.
Lastly I visited personally in KOTAK Mahindra Bank at Apeejay House at Park st. Kolkatta, on 23rd Dec. 09. I met Mr. Rakesh Agarwal ((Asst. Manager - Collection) he told me that he will look in to the matter and he will give me call after enquiring the paper from IT Express Courier Service. But till date no response from any body.
Without investigating in to the matter, every time they are disturbing me to pay your due amount, I have paid what ever I have purchased on my credit card. I am not going to pay penalty amount for which I am not responsible. I find the Kotak bank is cheater intentionally they are sending statement late to earn fine, penalty and interest from the customer. Shame on you people, you will never grow if you do this kind of cheating business.
Thanks
Bhupender Singh Sandhu
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