Very much disappointed with Kotak Bank service, to active a beneficiary we have to call more than 10 times to the customer serivce. Earlier they had a smooth system but now the system they have for beneficiary activation is very bad. We are in to travel and tour business it is very difficult to wait more time for getting the benificiary activation.
Several times we tried using phone banking system to activate beneficiary but after all the efforts phone got disconnected. No proper system and nobody there to help, always they tell system have some problem
Hope they will have a smooth system for the customers very soon. otherwise we are planning to close this account.
they have lots of other hidden charges, several times we have contacted the Branch for help but no response..
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