Hi Team,
I’ve opened a demat account with Kotak Securities (Client Code -UFCD8) a couple of months back under commitment of brokerage of 10 paise on delivery and 3 paise on intraday.
However, I’ve been charged a brokerage of 48.899 on all my trades till date, which was identified by me in the 1st trade and reported to the Relationship Manager (mail attached for your records), Mr. Ajay Kharat at which he said he’ll get the same reversed in due course after the approvals are obtained. I’ve called him multiple times and he always says he’ll get back to me and has obviously never called back. This is a new low in service standard I’ve ever come across and frankly feel I’ll never ever come across this low standard in future as well.
I’ve also requested to get the account closed following which I got a call from customer care asking about the reason for same and later no forms were sent towards closure of the account. I would therefore request again to send me the complete forms to transfer my holding and close the account as I don’t want to deal any further with Kotak Securities.
Please feel free to call me for any clarification not provided herein.
Best Regards
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