I took housing loan in name of my wife Dr FARAH KHALIQ (Loan A/C no.14011035129, File no 14024347) from ASAF ALI ROAD DELHI branch..Whenever I go to the above branch for part payment of principal amount from my savings I always find resistance for that and work was done after several visits.
. Today I visited the branch with all documents for depositing the cheque of Rs. three lacs. Area manager was kind enough to waive the prepayment levy of Rs.6000/- but I could not pay the cheque in back office as office manager (M/O) who has got the authority for final waiving the prepayment levy was absent.
I contacted Ms Mamta who was 2nd in command in back office. But she refused to help saying she has no authority and asked to see Mr Manoj in account section but he also refused to help and asked me and others after 5 days on Monday when office Manager will join duty.
I am surprised to know that you have no backup to look after the work if someone is absent. You must consider the agony of customer coming to office again and again for small work if you consider Loss of interest on this amount for few days very small amount.
From the resistance, I am facing in paying money and getting waiver for prepayment levy, I assume that this is your policy as a deterrent for prepayments.
NO PHONE NUMBER OF REGIONAL OFFICE GIVEN ON WEBSITE RESPONDED INSPITE OF CONTINUOUS RINGING.
I request you to look in to the matter to make it customer friendly. Please arrange to adjust interest for the delay period.
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