Background on the case :
I am holding a money back policy of ICICI (Policy No.00065487), on march -10 when I contact the your Noida sector 18 branch on the my money back policy cheque which was supposed to be delivered to me in Jan I was surprised to get the information, that it has been already credited to my account.
After discussion & providing the valid bank account statements & spending 3 hrs at Noida sector 18 branch & on investigating the cheque delivery records, I was able to get the information that it has been collected by person with a similar name . (got the entire case history confirmation in writing from the branch)
Noida sector -18 branch team confirmed to take action & close this case with a fresh cheaque in next 10WD .
Getting no response from the branch, logged a complain on the help –desk (Complain no :21293597) dated 13/05. After regular follow & due confirmation by ICICI Pro team Chennai (looking after the escalated cases I hope) to close the case on 7th July & send me the fresh cheaque.
Forced to Action :
I will be forced to launch a case for Fraud against yourself in the Consumer forum & also put a case in IRDA if I do not get a positive response on the case by 22nd july.
Or if left no option will also be forced to highlight the case in the media.
Hope this will draw the attention of the concern team.
Regards,
Paramjit
0 comments