I HAVE SEND THIS MAIL TO FULLERTON HEAD OFFICE AFTER 14MONTHS BUT THEY DIDN'T GIVE ME POSITIVE RESPONSE NOW PLEASE TELL ME WHAT CAN DO FOR THE SAME PROBLEM...
Respected Sir / MadamI am having a loan of 50k account number is 012325000018670. I have given 14th installment without any bouncing. I had applied only personal loan but Fullerton gave me STPL at the rate of 49.49 without any intimation, when I visited the mohali branch (chandigarh) there was a relationship manager Mr. Amit Sharma told me that sir we are not charging you more rate of interest because after 9th month you will have two options first we could give you top up of 75, 000, and second we will reduce your rate of interest, and your installment will around 1690 or 1700 you will get 1000 rs difference from your current loan EMI of 2690. But after paid 9th months installment I called Mr. Amit Sharma and he said sir our companys rule and regulations has changed we cant reduce your installment before 12th months. After 12th month I again contacted him this time he said boss as per companys rule we can reduce your rate of interest 1.25 your installment will come down around 2370 from 2690, then I said boss why did you miss commitment with me earlier he said May be you have forgotten whatever I told you I said how can I forget what you told me, I was waiting of end of the 12th months. Now he was making lots of excuses. Mr. Amit Sharma has resigned the company. I contacted the branch and the head office also on customer care no 18001036001 told them whole the problem they people said this is not possible whatever commitment he did with you, I said yes always customer is wrong for all miss commitment committed by the office executive at the time of giving personal loan. I dont want to take top up just want to clear my loan. My total loan was 50, 000 and I had received the 45000 something cheque from you after deducting the insurance and processing fees charges. Now I want to close such a bad loan experience with the Fullerton Company. Today I called Mr. Ravinder in mohali branch he said you will have to deposit 40600 rs closing charges and your amount will around 42000. It means I paid only 3000 rs from the last 14th EMIs. I am not able to clear the same amount. Now it is humble request to you please look into this matter and give me a decent waiver in both outstanding principle amount and closing charges so that I can pay easily the balance amount. I am so sorry for writing such type of mail but please look at the client side also whom made a foolevery time.i dont want to go for legal and media.but if i will have to pay the same amount then i will have to go for the same. Please do the needful. I am waiting for a favorable reply. Thanks RegardsJasper singh rawat 9646844250
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