KIND ATTN ; M'S SHEETAL THAKUR
IT NOW SEEMS THAT ATLEAST THAT NOW YOU HAVE WOEKN UP.
AND REPLYING TO MY EMAIL.
MADAM I COULD NOT UNDERSTAND THE MEANING TO GIVE THE DETAILS OF MY CREDIT CARD ACCOUNT.
IF YOU COULD JUST CALL ME ON MY MOBILE 9967085950
I ASSURE THAT I SHALL BE OF GREAT HELP.
THIS IS WHAT I WAS TRYING TO EXPLAIN FROM THE START THAT WHERE EVER YOU HAVE A SWIPING MACHINE INSTALLED IN JEWELLERY SHOPS PLS BE VERY CAREFUL.
AS THIS COMMUNITY CAN GO TO ANY EXTENT.
AS FAR AS THIS MATTER GOES THE FIR HAS ALREADY BEEN LODGED AND THE GOVERNMENT POLICE IS ALSO ON THE JOB AS THE JEWELLERY HAS ALREADY BEEN UNDER SCANNER.
EVEN THE CRIME BRANCH OFFICIAL VISTED YOUR BKC OFFICE YOU MAY CHECK FROM THEM. THE SAME DAY WHEN I SPOKE TO YOU AND YOU SPOKE TO MY WIFE MEENAKSHI SHARMA TO GIVE HER CONSCENT TO GIVE THE JEWELLER'S ADDRESS AFTER WHICH I COULD GET THE SAME FROM YOU.
REGDS
SHARMA
On Sat, 12 Mar 03:36:04 0530 wrote
>
Dear Mr. Sharma,
>We acknowledge receipt of your e-mail ofMarch 11addressed to Mr. K. Roy regardingyour ICICI Bank Credit Card.
We request you to get the same inquired through the concerned statutory/regulatory authorities. We on our part, assure our co-operation in the said proceedings.
Further, we require the details which are updated in the account to retrieve the card number. Incase, if the details provided do not match we will not be able to retrieve the card number.
However, we have taken your feedbackand assure you that every effort is being made to ensure that such lapses do not recur.
Sincerely,
Sheetal Thakur
Office of Head Service Quality
CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interestsof our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
>From: kethki sharma ([email protected])
>Date: Friday, March 11 12:23 PM
>To: [email protected] ([email protected])
>Cc: [email protected] ([email protected])
>Subject: Re: RE: ICICI Bank Credit Card
>
>
>Kind attn: M'S SHETAL THAKUR,
>
>MANY A THANKS FOR THE PROMPT REPLY AFTER ME REMINDING YOU ABT THE CLAIM ON THE AFORESAID TRANASCTION.
>AND ALSO VERY CLEANLY SHURKING YOUR RESPONSIBILITY.
>AND INFM US THAT WE ARE LIABLE TO MAKE THE PAYMENT.
>I APPRECIATE THAT.
>M'S SHETAL WOULD YOU RECALL THE HARROWING EXPERIENCE THAT I FACED FROM YOU WHEN I WANTED TO KNOW THE MERCHANT NAME & ADDRESS FROM WHERE THE CARD FOR 21, 174/- PARSHWA JEWELLERY AND YOU JUST GAVE ME SHOP NO 6
>MUMBAI 72 EVEN THERE WAS NO FURTHER ADDRESS THEN I HAD TO FIND OUT WHERE MUMBAI 72 IS LOCATED WHICH IS BORIVILI,
>ALSO LET ME REMIND YOU THAT FROM 12 NOON I HAD BEEN TRYING TO BLOCK MY CARD
>HOW DO YOU EXPECT US TO KNOW THE CARD NUMBER IN THE MIDST OF OTHER VALUABLES ARE LOST IN THE PURSE.
>NEVERTHELESS WEHAVE TRYING TO BLOCK THE CARD BY GIVING THE NAME OF MEENAKSHI N. SHARMA I WAS TOLD THAT THEY COULD NOT BLOCK AS I DO NOT HAVE ANY CARD NO THOUGH IHAVE GIVEN MY WIFE'S DATE OF BIRTH AND THOUGH NO FAULT OF OURS THE CARD WAS BLOCKED AFTER A LAPSE OF 2 TO 3 RHS
>I REQUEST YOU TO PLS CHECK YOUR CUSTOMER CARE IVR THE MOBILE NO FROM WHICH I WAS DIALLING IS 9222236978
>YOUR CUSTOMER CARE SHOULD ATLEAST INFM US ABT ANY OTHER NUMBER AND SUCH USELESS CUSTOMER CARE STAFF YOU HAVE KEPT THATTHEY DO NOT KNOW TO TALK FORGET THEM HELPING US OUT THEY ARE NOT EVEN CO-OPERATIVE
>I WOULD PROTEST THIS PAYMENT AND I SHALL TAKE UP THE ISSUE WITH MEDIA AND ALSO CONSUMENR COURT AND
>though you are well aware of the fraudelent tranaction the jewellery is doing you have not bothered to check the genuninty of the jeweller though you branch is next door to the jewellery
>if you want let me tell you that the shop is on the junction of shastri nagar borivili.
>pls check with your borivili branch.
>
>
>REGDS
>SHARMA
>
>On Thu, 10 Mar 17:54:26 0530 wrote
>>
>
>
>Dear Mr. Sharma,
>
>>We acknowledge receipt of your e-mail ofFebruary 24addressed to Mr. K. Roy regardingyour ICICI Bank Credit Card.
>
>
>
>
>Whenever there is a dispute on a credit card transaction we follow the process laid down by VISA / MASTER CARD universally.
>
>
>
>
>
>According to the standard terms and conditions of the credit card usage agreement, the cardholder is protected only against those unauthorized transactions that occur after his/her reporting of loss/theft of the card to the bank.
>
>Bank will not be able to accede to your claims with regard to the disputed transactions.
>
>The Card Member is responsible for the security of the card and shall take all steps towards ensuring that the card is not misused. In the event that ICICI Bank determines that the aforementioned steps are questionable, financial liability on the lost, stolen or damaged card would rest with the Card Member.
>
>We hope you will receive this explanation with understanding and acceptance and make the payment of the dues outstanding towards the disputed transaction along with service charges (if any) to avoid levy of further financial charges.
>
>However, you may get the same inquired through the concerned statutory/regulatory authorities. We on our part, assure our co-operation in the said proceedings.
>
>
>
>
>The total amount outstanding on your credit card account as onMarch 10 is Rs. 27, 100.74.We request you to note that non payment of your credit card outstanding may affect your credit history.
>
>
>
>Sincerely,
>
>Sheetal Thakur
>Office of Head Service Quality
>
>
>
>
>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interestsof our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>
>
>
>&--Original Message&--
>>From: kethki sharma ([email protected])
>>Date: Thursday, February 24 01:58 PM
>>To: [email protected] ([email protected])
>>Cc: [email protected] ([email protected])
>>Subject:
>
>
>
>
>
>
>>TO,
>>THE CHAIRMAN & MANAGING DIRECTOR,
>>COPY ALSO EMAILED TO CREDIT CARD MANAGEMENT CHIEF.
>>RESPECTED SIR,
>>SUB ‘ CREDIT CARD BEING SWIPED INSPITE OF BEING BLOCKED THE SAME DAY
>>THIS IS TO INFORM YOU THAT WITH DEEP REGRET THIS EMAIL IS ADDRESSED TO THE OFFICE OF THE CMD IF IT REACHES YOU.
>>MY WIFE MEENAKSHI NAGRAJ SHARMA AN OFFICE SUPERIDETDENT WITH CENTRAL RAILWAY POSTED IN CSTM HOLDING CREDIT CARD NO 5176XXXXXXXX9005 (THE OLD CARD NO) HAD LOST HER BAG IN THE OFFICE MENTIONED ABOVE AROUND 12.30 NOON ON 12-1.
>>WE TRIED BLOCKING HER CARD FROM 12.30 NOON TRYING TO CALL YOUR SUPPORT STAFF
>>HOW DO YOU EXPECT TO REMEMBER THE CARD NO WHEN YOU HAVE LOST THE ENTIRE BAG CONTAINING CASH DOCUMENTS/CREDIT CARD ETC. WE ATLEAST SOME TIME TO COME TO OUR SENSES
>>THE MAJOR PROBLEM WE FACED TILL DATE.
>>1) IT PROBABLY TAKES ABT 45 TO 1 HRS FOR YOUR CUSTOMER OFFICIER TO COME ON THE LINE AFTER DODGING WITH VARIOUS OPTIONS.
>>2) THE WAY YOUR CUSTOMER CARE STAFF TALKS REFLECT A VERY BAD IMAGE FOR YOUR BANK.
>>WE RECEIVED YOUR STATEMENT AND WAS ASTOUNISHED TO FIND THE CARD WAS SWIPED IN JUST 2O MINUTED PRIOR TO BLOCKING BY A JEWELLERY PARSHVA JEWELLER FOR 21, 170/-
>>ASOON AS THE STATEMENT WAS RECEIVED WE TRIED CALLING YOUR CSTOMER WHO AGAIN WAS QUITE RUDE IN TALKING AS WELL AS HE HAS THE ADACITY TO TELL MY WIFE THAT WHY ARE YOU NOT CLAIMING FOR THE CASH THAT IS LOST BUT YOU CLAIMING FOR THE PURCHASE.
>>THE CALL WAS MADE ON WEDENESDAY THE 23-2-11 AT 8.43 PM THE NAME OF THE CUSTOMER SUPERIVOSOR MR RAJENDRA KUMAR NAME WAS GIVEN AFTER ALONG PERSUAL.
>>LET ME TELL YOU THE WAY/WHAT HE SPOKE
>>1) SINCE I HAVE NOT CLAIMED FOR THE MONEY LOST WHY I AM REPORTING THE CLAIM FOR THE CREDIT CARD AMT OF RS 21, 170/-
>>2) AS YOU DIAL THE CUSTOMER WE RECEIVE A RECORED VOICE INFMNUS THAT THIS CALL MAY BE RECORED FOR INTERNAL PURPOSE (WE INSISTED FOR THE REFERENCE NUMBER THAT HE WAS NOT READY TO GIVE KINDLY CHECK WITH THE SUPERIVOSOR AND ALSO LISTEN TO THE CONVERSATION.
>>3) INSTEAD OF TRYING TO HELP TO SOLVE THE PROBLEM
>>4) WE ASKED FOR THE JEWELLERY NAME/TEL NO WHICH HE DOES NOT HAVE
>>KINDLY CHECK WITH YOUR RECORD THAT MY WIFE IS USING THIS CARD FOR THE PAST 5 YEARS WITHOUT ANY OUTSTANDING AND ALSO SEE OUR PAYMENT SECHDULE.
>>PLS LET ME ASK YOU A SIMPLE QUESTION. THAT WHEN YOU ARE SENDING THE STATEMENT OF A/C DON’T YOU SEE THAT THE CARD HAS BEEN SWIPED AT 2.34 THE SAME DAY AND THE SAME WAS BLOCKED IN ABT 20 MTS AND YOU DID NOT BOTHER TO CHECK HOW WILL THE JEWELLEY RECEIVE HIS PAYMENT WHICH IS MAD IN ADAY OR SO.
>>VERY VERY SORRY TO TELL THIS.
>>INCASE I DO NOT RECEIVE A RESPOSE FROM YOUR END I SHALL BE FORCED TO INMF THE MEDIA/
>>ALSO LET ME TELL YOU THAT I HAVE THE FIR /REGISTERED THE LETTER OF DIVISIONAL RAILWAY MANAGER ONE OF THE TOP MOST PERSON FOR MUMBAI DIVISION. AND ALSO THE PAPER CLIPPING.
>>PLS CONTACT ME TO AVOID FURTHER TROUBLE TO YOU BANK
>> 9967085950
>>
>>
>
>
>
>
>
>
>
>
>
>On Thu, 10 Mar 17:54:26 0530 wrote
>>
>
>
>Dear Mr. Sharma,
>
>>We acknowledge receipt of your e-mail ofFebruary 24addressed to Mr. K. Roy regardingyour ICICI Bank Credit Card.
>
>
>
>
>Whenever there is a dispute on a credit card transaction we follow the process laid down by VISA / MASTER CARD universally.
>
>
>
>
>
>According to the standard terms and conditions of the credit card usage agreement, the cardholder is protected only against those unauthorized transactions that occur after his/her reporting of loss/theft of the card to the bank.
>
>Bank will not be able to accede to your claims with regard to the disputed transactions.
>
>The Card Member is responsible for the security of the card and shall take all steps towards ensuring that the card is not misused. In the event that ICICI Bank determines that the aforementioned steps are questionable, financial liability on the lost, stolen or damaged card would rest with the Card Member.
>
>We hope you will receive this explanation with understanding and acceptance and make the payment of the dues outstanding towards the disputed transaction along with service charges (if any) to avoid levy of further financial charges.
>
>However, you may get the same inquired through the concerned statutory/regulatory authorities. We on our part, assure our co-operation in the said proceedings.
>
>
>
>
>The total amount outstanding on your credit card account as onMarch 10 is Rs. 27, 100.74.We request you to note that non payment of your credit card outstanding may affect your credit history.
>
>
>
>Sincerely,
>
>Sheetal Thakur
>Office of Head Service Quality
>
>
>
>
>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interestsof our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>
>
>
>&--Original Message&--
>>From: kethki sharma ([email protected])
>>Date: Thursday, February 24 01:58 PM
>>To: [email protected] ([email protected])
>>Cc: [email protected] ([email protected])
>>Subject:
>
>
>
>
>
>
>>TO,
>>THE CHAIRMAN & MANAGING DIRECTOR,
>>COPY ALSO EMAILED TO CREDIT CARD MANAGEMENT CHIEF.
>>RESPECTED SIR,
>>SUB ‘ CREDIT CARD BEING SWIPED INSPITE OF BEING BLOCKED THE SAME DAY
>>THIS IS TO INFORM YOU THAT WITH DEEP REGRET THIS EMAIL IS ADDRESSED TO THE OFFICE OF THE CMD IF IT REACHES YOU.
>>MY WIFE MEENAKSHI NAGRAJ SHARMA AN OFFICE SUPERIDETDENT WITH CENTRAL RAILWAY POSTED IN CSTM HOLDING CREDIT CARD NO 5176XXXXXXXX9005 (THE OLD CARD NO) HAD LOST HER BAG IN THE OFFICE MENTIONED ABOVE AROUND 12.30 NOON ON 12-1.
>>WE TRIED BLOCKING HER CARD FROM 12.30 NOON TRYING TO CALL YOUR SUPPORT STAFF
>>HOW DO YOU EXPECT TO REMEMBER THE CARD NO WHEN YOU HAVE LOST THE ENTIRE BAG CONTAINING CASH DOCUMENTS/CREDIT CARD ETC. WE ATLEAST SOME TIME TO COME TO OUR SENSES
>>THE MAJOR PROBLEM WE FACED TILL DATE.
>>1) IT PROBABLY TAKES ABT 45 TO 1 HRS FOR YOUR CUSTOMER OFFICIER TO COME ON THE LINE AFTER DODGING WITH VARIOUS OPTIONS.
>>2) THE WAY YOUR CUSTOMER CARE STAFF TALKS REFLECT A VERY BAD IMAGE FOR YOUR BANK.
>>WE RECEIVED YOUR STATEMENT AND WAS ASTOUNISHED TO FIND THE CARD WAS SWIPED IN JUST 2O MINUTED PRIOR TO BLOCKING BY A JEWELLERY PARSHVA JEWELLER FOR 21, 170/-
>>ASOON AS THE STATEMENT WAS RECEIVED WE TRIED CALLING YOUR CSTOMER WHO AGAIN WAS QUITE RUDE IN TALKING AS WELL AS HE HAS THE ADACITY TO TELL MY WIFE THAT WHY ARE YOU NOT CLAIMING FOR THE CASH THAT IS LOST BUT YOU CLAIMING FOR THE PURCHASE.
>>THE CALL WAS MADE ON WEDENESDAY THE 23-2-11 AT 8.43 PM THE NAME OF THE CUSTOMER SUPERIVOSOR MR RAJENDRA KUMAR NAME WAS GIVEN AFTER ALONG PERSUAL.
>>LET ME TELL YOU THE WAY/WHAT HE SPOKE
>>1) SINCE I HAVE NOT CLAIMED FOR THE MONEY LOST WHY I AM REPORTING THE CLAIM FOR THE CREDIT CARD AMT OF RS 21, 170/-
>>2) AS YOU DIAL THE CUSTOMER WE RECEIVE A RECORED VOICE INFMNUS THAT THIS CALL MAY BE RECORED FOR INTERNAL PURPOSE (WE INSISTED FOR THE REFERENCE NUMBER THAT HE WAS NOT READY TO GIVE KINDLY CHECK WITH THE SUPERIVOSOR AND ALSO LISTEN TO THE CONVERSATION.
>>3) INSTEAD OF TRYING TO HELP TO SOLVE THE PROBLEM
>>4) WE ASKED FOR THE JEWELLERY NAME/TEL NO WHICH HE DOES NOT HAVE
>>KINDLY CHECK WITH YOUR RECORD THAT MY WIFE IS USING THIS CARD FOR THE PAST 5 YEARS WITHOUT ANY OUTSTANDING AND ALSO SEE OUR PAYMENT SECHDULE.
>>PLS LET ME ASK YOU A SIMPLE QUESTION. THAT WHEN YOU ARE SENDING THE STATEMENT OF A/C DON’T YOU SEE THAT THE CARD HAS BEEN SWIPED AT 2.34 THE SAME DAY AND THE SAME WAS BLOCKED IN ABT 20 MTS AND YOU DID NOT BOTHER TO CHECK HOW WILL THE JEWELLEY RECEIVE HIS PAYMENT WHICH IS MAD IN ADAY OR SO.
>>VERY VERY SORRY TO TELL THIS.
>>INCASE I DO NOT RECEIVE A RESPOSE FROM YOUR END I SHALL BE FORCED TO INMF THE MEDIA/
>>ALSO LET ME TELL YOU THAT I HAVE THE FIR /REGISTERED THE LETTER OF DIVISIONAL RAILWAY MANAGER ONE OF THE TOP MOST PERSON FOR MUMBAI DIVISION. AND ALSO THE PAPER CLIPPING.
>>PLS CONTACT ME TO AVOID FURTHER TROUBLE TO YOU BANK
>> 9967085950
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