Dear Sir/Madam,
This is wrt the usage of my ABN Amro Credit Card No:5425 0513 1147 2392.The card has been used for some online transactions and these are have resulted
due to unauthorized and illegal use of my credit card for purchases whose details are mentioned below.
1.Ebay.com 7th Feb Rs.13577.16
2.ANZ Amazon 8th Jan $ 149.78
3.ANZ Amazon 9th Jan $ 274.93
4.Pizza Hut 9th Jan Rs.956
The first three are online and the 4th transaction is made at Mumbai. You need to kindly note that the above details were received by the customer care on request, as the above transactions have not been done by me. I am a resident of Bangalore and the date of these transactions I was in Bangalore and not at Mumbai.
Also I received no mobile alerts for the above transactions inspite of subscribing for the same. Received an alert only on 10th Jan after which I called the Customer care and requested for investigation. I immediately had my card blocked and a new card with No: 5425 0513 0179 8566 was dispatched
to me. A complain was registered with the bank official and all supporting documents with details were sent to the bank as given below.
1. Courier thru Professional Couriers on 22nd Jan
2. Courier thru Inland Couriers on 10th Feb
3. Registered Post on 20th Mar
I have all the acknowledgement receipts for the above. I had to send the documents multiple times as the bank officials repeatedly mentioned that they had not received the documents.
As for the card statement dated 5th Apr the above-mentioned transactions have been credited with provision of temporary credit. But only one
transaction dated 8th Jan for an amount of Rs.13577.16/- there has been a reversal of temporary credit dated 7th Mar. On speaking to the customer
care on 29th Apr the official by name Mr. Mohit mentioned that further to the investigations they have found that I am liable for the particular transaction.
I would like to mention that I am not responsible for any of the above-mentioned transactions.
Request you to kindly have the above mentioned case of fraud to be thoroughly investigated to avoid such cases to be repeated. Also make a note that I am not
liable for payment towards the same, as I don't hold the responsibility of the transactions. But I have been receiving repeated call from the bank for repaying which is proving to be a mental torture.
Expecting a sincere effort from your end for investigation of the above-mentioned case and help me out of this misery.
PS: I had tried lodging an FIR but was asked to from one police station to the other but in vain. Even the cyber crime branch at Bangalore was not helpful.
Regards
Mahesh R
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